Service Desk Executive -Technical Support

Published date: October 8, 2015
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  • Location: Other, Colombo, Sri Lanka
  • Service Desk Executive -Technical Support

Micro Holdings is a diversified conglomerate involved primarily in automobile, construction and logistics industries. Our subsidiaries have pioneered motor vehicle assembly in Sri Lanka, introduced advanced construction technologies to the country. We are actively engaged in uplifting the public transport system. We are firmly committed to the slogan "Our National Pride", even as we aspire to establish Micro as a truly global brand. To cater to our rapid expansion, we expect applications for the following positions. Service Desk Executive (Technical Support) Job Role: Executive will provide technical assistance to service desk operation of the customer care divisions. The duties assigned are attending to customer concerns (Over the phone), understanding technical issues through further inquiry providing technical support/consultancy to customers in job reservation and assist internal job allocation system with inputs received from customer in order to utilize space and labour to maximum effect that will improve profit and customer satisfaction simultaneously. Who we are seeking Only the proactive ones who are conversant in English with strong technical know how on automobile Requirements from applicants Degree/Diploma/Professional qualification in Automobile At least 2 years hands on experience in fault diagnosis *Physical diagnosis * Precisely assuming faults through step by step verbal inquiry Fluent in English (Will be tested) Experience in customer service (Optional) Applicants that are suitably qualified may forward their CV to

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